Anyone can provide answers. The trick is knowing what the questions are. At ECBM, we understand that your insurance programs are more than an end; they are a means to meeting business and financial objectives that change over time.

ECBM works with clients to design and maintain a risk management approach, which is built on a solid foundation and knowledge of their business goals and corporate climate.

ECBM is interested in building relationships with clients. Our emphasis on the long-term, frees us from the burden of over-consulting. Because we want to retain clients, we give good, appropriate advice each time we meet, even if that means making a suggestion that will earn us less money.

When you choose an insurance broker, you should not only get expert advice, but an attitude, a culture and a way of doing business. Some brokerage firms you may consider will have similar technical experts, capabilities and commitment to providing service. Most will generally do good work for you. ECBM will not only do good work for you, but work that will be more on target, more meaningful and more valuable to you and your business.

A number of clients have been with ECBM literally for decades. Still others have consistently moved more business to us over time, all because they like the way we work with them. Our enthusiasm in what we do is obvious and infectious.

Commitment to Excellence

• Our values will guide all of our decisions and actions.
• We will provide continuous training and education for all of our employees and associates to ensure that they have the tools to meet our commitment.
• ECBM Employees take pride in our organization and the workplace environment.
• Company objectives will be clearly communicated to everyone. All employees and associates will support these objectives at all times.
• Clients will be provided with the information necessary to make informed decisions. We will work with our clients to protect their assets and finance their risks in a manner consistent with their corporate philosophy.
• We will respond to all client communications within 24 hours. We will meet deadlines. Every client communication will reflect a positive, energized attitude.
• Alternatives and options will always be explored in our clients’ risk management programs.
• Each individual employee who receives a client question, concern or problem will own it.
• All employees will work collectively to create a team environment.
• Every client of ECBM is a client of every employee.