ECBM's President Charlie Bernier speaks with
Jeff Mack for City Biz List's CEO interview series:
Insurance programs are a means to meeting business and financial objectives. ECBM works with our clients to identify and recapture financial leakage. Our risk management approach is built on processes and models that reduces claims dollars and unbundle expenses- reducing costs.
ECBM builds long term relationships with all the clients we work with. It frees us from the burden of over-consulting. We give solid, appropriate advice each time we meet. Earning our clients' trust and retaining their business is the key to everyone's success. Maintaining strong client relationships requires superior service. ECBM strives to provide that service by knowing our clients, their business needs, and providing quality insurance and risk management services to meet those needs.
When clients choose a partner, they should not only get expert advice, but an attitude, a culture, and a way of doing business. At ECBM we offer all of these things. ECBM not only does good work for our clients, but work that is more on target, more meaningful and more valuable to their businesses.
Founded in 1970 by a cost accountant, ECBM has always focused on reducing costs. Under the present leadership, ECBM’s client-focused approach has allowed the firm to grow significantly. ECBM knows it is important not only to reduce costs, but also to create standards and methods for monitoring consistent delivery of the services it promises to its clients. By creating and managing this process, the company has been able to consistently exceed client expectations.