ECBM's President Charlie Bernier speaks with
Jeff Mack for City Biz List's CEO interview series:
At ECBM, we understand that insurance programs are more than an end; they are a means to meeting business and financial objectives that change over time. ECBM works with our clients to design and maintain a risk management approach which is built on a solid foundation and knowledge of their business goals and corporate climates. Uninsured losses are expensive as are improperly handled claims. At ECBM, our focus is providing the lowest net cost to our clients at all times.
ECBM builds long term relationships with all the clients we work with. It frees us from the burden of over-consulting. We give solid, appropriate advice each time we meet, even if that means making a suggestion that will earn us less money. Earning our clients' trust and retaining their business is the key to everyone's success. Maintaining strong client relationships requires superior service. ECBM strives to provide that service by knowing our clients, their business needs, and providing quality insurance and risk management services to meet those needs.
When clients choose an insurance broker, they should not only get expert advice, but an attitude, a culture, and a way of doing business. At ECBM we offer all of these things. ECBM not only does good work for our clients, but work that is more on target, more meaningful and more valuable to their businesses. ECBM has provided commercial insurance brokerage and consulting services to the Mid-Atlantic region since 1970. Charlie Bernier, along with Gloria Forbes and Rick Eckert, assumed ownership of this independent firm in January, 2001. Their combined vision was to bring national account services to all of their clients cost-efficiently, and they have been doing so ever since.
Under the present leadership, ECBM’s client-focused approach has allowed the firm to grow significantly. ECBM knows it is important not only to develop service capabilities, but to create standards and methods for monitoring consistent delivery of the services it promises to its clients. By creating and managing this process, the company has been able to consistently exceed client expectations.